Survey shows people on Fylde Coast have ‘good’ experience of GP practice

Receptionist handing appointment card to patient

The majority of people in Blackpool, Fylde and Wyre are happy with their GP practice according to the results of an annual survey.

Of the 4,058 Fylde Coast residents who responded to the national GP Patient Survey, 84% rated their overall experience of their GP surgery as at least ‘good’.

There was also a big rise in the number of people aware of online services in Blackpool following a push in the promotion of the myGP app, which allows people to book appointments, order prescriptions and view medical records on their mobile phone.

However the positive responses to the majority of questions in the survey, carried out from January to March 2020, saw a slight drop across the board, although they typically remained above the national average which showed a similar decline.

Dr Amanda Doyle OBE, chief clinical officer for NHS Blackpool and NHS Fylde and Wyre Clinical Commissioning Group (CCG), said: “I’m delighted to see that people are generally happy with the service they received from their GP practice.

“We have seen a slight decrease in the level of positive responses which is in line with the national picture so, as always, there is clearly room for improvement.

“The survey was carried out just before the COVID-19 pandemic really took hold and general practice has really had to rise to the occasion and I do hope our patients in Blackpool, Fylde and Wyre have seen the results of this hard work.”

Other findings showed seven in 10 people found it at least ‘fairly easy’ to get through to someone at their GP practice on the phone and around 90 per cent said the receptionists at their practice were helpful.

The GP Patient Survey reflects on people’s experience of healthcare services provided by GP surgeries, including access to GPs, making appointments, the quality of care received from GPs and practice nurses, ease of use of online services and satisfaction of out-of-hours NHS services.

The survey is run independently by Ipsos Mori and sent to more than a million people at random across the UK. On the Fylde Coast, 35 per cent of the 11,922 surveys sent out were returned.

The full results can be found at www.gp-patient.co.uk