New hotline offers information on Fylde Coast COVID -19 vaccination

COVID-19 hotline number

A new Fylde Coast hotline has been established to help people who can’t get online with questions about the vaccination programme.

The COVID-19 Vaccine Hotline will answer your questions about the COVID-19 vaccine including but not limited to; if you are eligible for the vaccine; where you can get vaccinated; and the effects of having the vaccine.

The hotline is for information only and cannot book appointments, people wanting to book an appointment should wait to be contacted by the NHS either through the national booking system or by their GP. If people think they should have already been invited and are part of an eligible group they should call 119.

The hotline will be covered by trained call handlers who have the most up-to-date publicly available information at their fingertips.

The COVID-19 Vaccine Hotline is available 10am-8pm 7 days a week to take calls about the Fylde Coast COVID-19 vaccination programme. The phone number for the COVID-19 Vaccine Hotline is 0300 7906856.

Dr Ben Butler-Reid a local GP and Clinical Director for the Fylde Coast CCGs said: “The COVID-19 vaccination programme is one of the largest vaccination programmes in the history of the NHS and people understandably have lots of questions.  These may range from questions about when or where they can get the vaccine or be about the vaccine itself.  We want to make sure people can access answers to these questions and more if they need it. It is especially intended for people who can’t access the wealth of information on the NHS or gov.uk websites.

“All people have to do is call the number and ask the handler their question. If their question relates to their own medical circumstances then they may be asked to call their GP for further clinical advice but most of the time questions will be answered there and then.”

The purpose of the Hotline is to be a reliable source of information about the COVID-19 vaccine and the local vaccination programme for people living in Blackpool, Fylde or Wyre areas only.

The COVID-19 Vaccine Hotline has translation and accessibility services available to support people with a wide range of communication needs.

Calls to the Hotline will cost the same as calling your GP practice from a landline.  Costs from a mobile phone will depend on your network provider and call plan.

More information on the Covid-19 vaccine and vaccination programme can be found at on this site here or at https://www.healthierlsc.co.uk/CovidVaccination/faqs.