NHS text alerts for life-saving COVID-19 jab

The NHS has begun texting people to invite them to book their life-saving COVID-19 jab, making it quicker and more convenient to get an appointment.

Across England, almost 400,000 people aged 55 and over, as well as 40,000 unpaid carers, will be the first to get a text alert inviting them to book a slot as part of the latest development in the NHS vaccination programme, the biggest in NHS history.

The messages will include a web link for those eligible to click and reserve an appointment at one of more than 300 large-scale vaccination centres or pharmacies across England. Centres in Blackpool, Fylde and Wyre are:

  • Blackpool Winter Gardens
  • Our Lady Star of the Sea, St Anne’s
  • AFC Fylde, Wesham
  • Moor Park Health and Wellbeing Centre, Bispham
  • Fleetwood Health and Wellbeing Centre

Reminders will be sent 2-3 weeks after the original alert to encourage people to get their vaccine if they have not taken up the offer.

Texts will arrive in advance of the standard letter, meaning if the trial is successful the solution could enable the NHS to react faster to changing vaccine supplies and fill appointments quickly.

COVID-19 vaccination director Jane Scattergood said: “Thanks to careful planning and the huge efforts of NHS staff we have vaccinated more than 560,000 people in Lancashire and South Cumbria, which is a remarkable achievement.

“The NHS vaccination programme, the biggest in health service history, continues to go from strength to strength and we are now building on that momentum by trialling a quick and easy service that will hopefully make it more convenient for people to book their life-saving jab.

“The vaccine is simple, quick and painless and I would encourage others who have not yet taken up the offer to come forward and receive the jab.”

Some GP-led and hospital vaccination services, which operate their own booking systems, are already using texts for invites. Introducing them to the national booking service for vaccine centres and pharmacy-led services will help increase uptake of the life-saving jab, particularly as the NHS moves on to younger groups.

Over the weekend and yesterday, more than 1.7 million people aged 56 and over were invited to book their vaccine, as the biggest programme in health service history, continues to gather pace. Saturday was the busiest day for the booking service with more than half a million appointments confirmed. Almost nine out of 10 people aged 65 and over already taking up the offer of their first dose.

People will continue to receive letters inviting them to book an appointment as well as a text alert, to ensure that people who don’t have a number registered or need information in different languages or formats don’t miss out.
People should not receive a text message or a letter from the NHS if they have already been vaccinated and this has been recorded. If people cannot or would prefer not to travel to a Vaccination Centre or pharmacy-led site, they can choose to wait to be invited by a local GP-led service.

In some cases, text messages have been used by scammers to try to collect personal details from people, get them to ring premium-rate numbers or enter their banking details.

The text message will be sent using the Government’s secure Notify service and will show as being sent from ‘NHSvaccine’.

The NHS will never ask for payment or banking details.

Jane Scattergood said: “We know that some people are rightly worried about scams going around, but if the message comes from ‘NHSvaccine’ and links to the NHS.UK website you can be sure that it’s the right invite.

“For any messages you might get about the vaccine, always remember that the NHS will never ask you for your bank account or card details, your PIN or banking password.

“The NHS will also never arrive unannounced at your home to administer the vaccine or ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or payslips.”

Health and Social Care Secretary Matt Hancock said: “Our vaccination rollout is moving at a blistering speed and these text alerts will increase the pace by making it even easier for people to get booked in for their jab. Thanks to the tireless work of our NHS staff, two in every five adults now have some degree of protection.

“Vaccines are the best way of securing our long-term freedom and will save thousands of lives, so I urge everyone to take up the offer when the text pings into their phone.”