Survey shows people happy with GP practice despite pressures faced during pandemic

A clinician explaining test results to a patient

The majority of people in Blackpool, Fylde and Wyre are happy with their GP practice during the pandemic period according to the results of an annual survey.

Of the 4,918 Fylde Coast residents who responded to the national GP Patient Survey, more than 85 per cent rated their overall experience of their GP surgery as at least ‘good’.

Responses to the majority of questions within the survey, which was carried out during the COVID-19 pandemic, had improved since last year and were consistently above the national average.

Dr Amanda Doyle OBE, chief clinical officer for NHS Blackpool and NHS Fylde and Wyre Clinical Commissioning Groups (CCGs), said: “This is a huge vote of confidence after a very tough 18 months for GP practices and I’m delighted to see that people are generally happy with the service they have received.

“The COVID-19 pandemic has been a difficult time for us all and there has been a real pressure on GP practices, which have changed the way appointments are carried out in order to protect patients and staff. To see these results, which show more people were happy with experiences of making appointments and that they found it easy to get through on the phone, is really pleasing.

“Around 65% of respondents said they had a face to face appointment with their practice, while other people were able to be supported via video and telephone consultations.

“I would like to thank my colleagues in GP practice across the Fylde Coast for their hard work throughout this pandemic. With survey results like this, it is clear evidence that high quality services have continued to be provided to people across Blackpool, Fylde and Wyre during this difficult time.”

Key findings of the survey included:

  • Nine in 10 people said they found receptionists helpful.
  • 75% had a good experience of making an appointment.
  • 81% said their GP practice website was easy to use to look for information and access services.
  • 76% said it was very or fairly easy to get through to someone at their GP surgery on the phone.

The GP Patient Survey reflects on people’s experience of healthcare services provided by GP surgeries, including access to GPs, making appointments, the quality of care received from GPs and practice nurses, ease of use of online services and satisfaction of out-of-hours NHS services.

The survey is run independently by Ipsos Mori and sent to more than a million people at random across the UK. On the Fylde Coast, 39 per cent of the 12,640 surveys sent out were returned.

The full results can be found at