Our response to Freedom of Information Requests (FOIs), Environmental Information Regulation requests (EIRs) and Subject Access Requests (SARs) may take longer for us to complete at the moment because of COVID-19 implications.
The Information Commissioners Office (ICO) has advised that although they are unable to extend statutory timescales, they will advise people that they may experience understandable delays when making FOIs, EIRs or SARs during the COVID-19 pandemic.
Is your request essential?
While your statutory right of access remains unchanged, our resources may be diverted away from usual compliance or information rights work at this time. Therefore, we would ask that where possible, before submitting any requests for information that you check our website first, as it may be already published and available. Because the national guidance is that people should work from home wherever possible and not come into the office unless absolutely essential, we would request that if you would like to make a request for information, you email email@example.com
Prioritising essential services
If you cannot find the information, or require copies of your own information under a subject access request, please be aware that under current circumstances and our need to prioritise essential services, you may experience a delay in your response.
Following guidance from the ICO, we will keep requestors informed of any delays and will respond as soon as resources allow. We will also be keeping up to date on guidance from the ICO as the situation changes to ensure that we comply with any changes or amendments to information rights practice.
For further information on your information rights at this time please consult the ICO website.
The Freedom of Information Act 2000 provides a right of access to a wide range of information held by public authorities, including the NHS. The purpose is to promote greater openness and accountability.
Our duty to you
The Freedom of Information (FOI) Act 2000 requires us to:
- Provide information to you through a publication scheme
- Provide a guide to this information
- Respond appropriately to requests for information
Before you request information
Check whether the information you seek is already available. We publish information on this website and you may well find the answer to your question is already here. We have a publication scheme setting out what information we currently release or expect to release.
If you request information that is already published, we will simply refer you to the published source.
Who can request information?
Anyone, anywhere in the world, can make an FOI request.
What can I request?
You can seek any recorded information that you think either NHS Blackpool or NHS Fylde and Wyre CCGs hold.
If the information is environmental, we will respond according to the Environmental Information Regulations (EIR) 2004. You do not have to know whether the information you want is covered by the EIR or the FOI Act. When you make a request, we will decide which law applies.
If the information is your own personal data, then you should make a subject access request under the Data Protection Act (DPA) 1998, and not under the FOI Act. See below for how to make DPA requests.
How do I request information?
Your request must be in writing and can be either posted or emailed to our Freedom of Information Team. Please clearly state if the request is for NHS Blackpool or NHS Fylde and Wyre CCG.
For postal requests, please send to the following address:
Freedom of Information Team
Lancashire Business Park
Leyland, PR26 6TR
Email requests should be sent to firstname.lastname@example.org
Please write “Freedom of Information for ‘NHS Fylde and Wyre CCG’ or ‘NHS Blackpool CCG’ ” in the subject line.
If you would have difficulty making a written request, please call our customer care team on 0800 032 24 24.
What information must I include in my request?
The FOI Act requires certain information to be supplied before we can respond to your request:
your real name – we do not have to respond to requests submitted under a pseudonym;
your address (email addresses are acceptable);
a description of the information you wish to obtain; and
any preferences for the format in which you wish to receive the information e.g. electronic or hard copy. We will endeavour to meet your preferences but cannot guarantee that we will be able to.
What you do not need to do
- explicitly mention the FOI Act, although it may help to do so;
- know whether the information is covered by the FOI Act or the EIR as we will decide this;
- say why you want the information; or
- specify particular documents. You have a right to information however it is recorded.
How should I word my request?
Comprehensive guidance on submitting effective requests for information is available from the Information Commissioner’s Office. However, to frame an effective request for the information you need:
- do clearly identify the information you want. Be clear about date ranges or timescales. If it is not clear what you are requesting, we may need to seek further clarification;
- do be as specific as possible. If your request is too general, it may be refused on the grounds that replying would exceed the cost limit laid down in the Fees
- Regulations, which is equivalent to one person working for three and a half days. If this happens, we will ask you to re-submit a narrower, more specific request which could be met within the cost limits and give you advice and assistance to do so;
- do ask questions such as “what” or “how much” as this is much more likely to result in a useful response;
- do use straightforward, polite language.
- don’t use open-ended questions such as “why”. We do not have to answer your question if this would mean creating new information or giving an opinion or judgment that is not already recorded;
- don’t base your request on assumptions or opinions;
- don’t mix your request with complaints or comments.
What happens when my request is received?
We have a legal obligation to reply to your FOI request and must do so within 20 working days of receipt. We will do one of the following:
- supply you with the information you requested;
- inform you that we don’t hold the information and, if we are able, advise you who does;
- inform you that your request will exceed the cost limit specified in the Fees Regulations and invite you to submit a narrower request;
- inform you that we hold the information requested but refuse to provide all or part of it and explain why, citing one or more of the exemptions from the FOI Act;
- inform you that we are refusing your request on the basis it is repeated or vexatious; or
- inform you that we need more time to consider the public interest test in relation to your request and let you know when to expect a further response. This should not be later than 40 working days after receipt of your request.
What if I am unhappy with the reply I receive or the way my request was handled?
You can ask for an internal review of your FOI request. When you write to us requesting an internal review, we will acknowledge your letter and tell you how long we think the review will take. We aim to complete internal reviews within 20 working days, although more cases that are complex may take longer. Where internal reviews go over 20 working days, we will keep you informed of progress.
If, after an internal review, you are still not satisfied you can then complain to the Information Commissioner (ICO). Details of how to do this are available on the ICO website.
Full details of how to ask for an internal review will be included in our initial reply to your FOI request. Details of how to complain further to the Information Commissioner will be included in our response to your internal review request.