Frequently Asked Questions

Frequently Asked Questions
How can we help? Below are a number of frequently asked questions.  If you have a questions which isn’t covered below please contact us online or via our customer care team 0800 032 2424

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How do I get a copy of my health (medical) records?

A request for information from health (medical) records has to be made with the organisation that holds your health records – the data controller. For example, your GP practice, optician or dentist.

For hospital health records, contact the records manager or patient services manager at the relevant hospital trust. You can find a list of hospital trusts on the NHS website.

How can I find out my NHS number?

You should be able to find your NHS Number on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters.

If you cannot find your NHS Number at home, you can ask your GP practice to help you. They should be able to provide the number for you as long as you are registered with them. To protect your privacy, you may be asked to show a passport, driving licence or some other proof of identity. For further information about the NHS number visit the NHS website.

Do I need to know my NHS number to register with a GP?

No. Your NHS number helps with the registration process. However, you do not need your NHS number to register with a GP practice. For more information about the NHS number visit the NHS website.

How do I get a medical card?

Medical cards are no longer issued in England. If you still have one it may have an old-style NHS Number made-up of both letters and numbers. However, in recent years this has been replaced for all patients with an NHS Number containing only numbers. For more information about the NHS number visit the NHS website.

How do I choose and register with a GP?

You can find out how to choose and register with a GP on the NHS website.

How do I find an NHS dentist?

The service finder on the NHS website enables you to find local NHS services, including dentists. You will need to contact the dental practice directly and check whether they are currently accepting NHS patients.

Which dental treatments are available on the NHS?

All treatment that is, in your dentist’s opinion, clinically necessary to protect and maintain good oral health is available on the NHS. For more information visit the NHS website.

How do I apply for a European Health Insurance Card (EHIC)?

A valid European Health Insurance Card (EHIC) gives you the right to access state-provided healthcare during a temporary stay in another European Economic Area (EEA) country or Switzerland. Learn about the EHIC and how to apply or renew on the NHS website.

Am I entitled to help with health costs?

Although treatment on the NHS is free at the point of delivery, there may still be some costs.

For information about the help you may be entitled to please visit the NHS website. 

Last updated on 8 January 2019 at 11:31 by communications manager