Have your say

Have your say

We regularly engage on possible changes or proposals to services in order to gather feedback to inform our decisions. Our current open surveys are listed below with the newest surveys at the top of the list (so please scroll down so you don’t miss our older surveys that are still active).

Results and decisions made as a result of previous surveys can be found in our ‘what you’ve told us‘ section of this website.

Click each header to expand its content

Blackpool SEND strategy - CLOSED

The Blackpool SEND Partnership is seeking views on its proposed Special Educational Needs and/or Disability Strategy for 2022-2025 and we would very much welcome the views of Blackpool’s community, including parents and carers and partner organisations.

The strategy sets out the partnership’s vision, priorities, and ways of working. We want to ensure that we work collaboratively with partner organisations and that the voices of children and young people and their families are heard as we reshape services to meet local needs.

Your views will influence the strategy and help to ensure that the priorities match what children and young people in Blackpool with Special Educational Needs and/or Disabilities (SEND) need.

This survey is now closed.

Health review of Fylde Coast services directory - CLOSED

A review of the FYi directory of services is underway with the local NHS asking users what they think now that it has been live for five years.

The FYi Directory provides a comprehensive list of more than 3,000 local services, support groups, childcare providers, and activities. The site launched in 2017 as a partnership venture between the Fylde Coast NHS Clinical Commissioning Groups and Blackpool Council. In those five years it has averaged 280,000 visits per year but now the Clinical Commissioning Groups are asking if it is still fit for purpose.

It Is only right that we take stock of the directory as part of our due diligence and ensure it is still fit for purpose.”

The CCG has launched a survey for people who have used the directory and is asking people to complete it. They also plan to set up focus groups and are looking for volunteers to be involved.

Local area SEND inspection - CLOSED

Our local area is being inspected to assess how effective it is at identifying and meeting the needs of children and young people who have special educational needs and/or disabilities (SEND).

The inspectors would like to obtain your views as part of the inspection process. Please take a few moments to complete the questionnaire.

There are several ways in which children, young people, parents and carers from your provision can engage with the inspection process and contribute their views:

  • The inspection will include a survey of parents and carers.
    The survey will be open from
    noon on Monday 21 February until 11.59pm on Tuesday 1 March 2022
    Parents and carers who would like to take part in this survey click here 
  • Parents and carers can email their contributions to Lasend.support@ofsted.gov.uk.
  • Details about the local area SEND inspection will be available on your local authority’s website and distributed through the local area’s Clinical Commissioning Group/s (CCGs). Information about how children and young people with SEND can share their views about the local area’s effectiveness should be included in the local offer.
  • During this inspection, the inspectors will collect information about children and young people in the area. They will be looking at local area records, speaking to area officers and leaders at educational settings, and speaking to children, young people and parents or carers. No names will be recorded, but some of the information collected may be capable of identifying a particular child, young person or adult. Ofsted and CQC will use this information to prepare their report, and for the purposes set out in their privacy notices. No information will be published that identifies any individual in the inspection report.

For more information click here.

Parent - infant relationship service - CLOSED

Health commissioners in Blackpool want to learn from the experiences of parents as they aim to set up a new service to help improve parent-infant relationships.

There is currently no parent-infant team in Blackpool, and we hope to create one. To make sure the new team works well for families in Blackpool we want to understand what the needs and expectations of new parents in the area are. We would love to hear your thoughts and experiences to help guide the development of this new team.

Find out more here.

Mental Health Support Team in education settings - CLOSED

The Fylde Coast CCGs have been selected to establish two Mental Health Support Teams – one which will cover education settings in Blackpool and one which will cover education settings in Wyre.

The CCGs have an ambition to establish a further MHST in Blackpool, as well as a team in Fylde in future years. The Wyre area has been selected for the earlier wave, as opposed to Fylde, due to the higher levels of deprivation.

To make the service the best it can be we need to views of young people, parents, carers and school leaders. We have created some great ways for you to have your say and get involved in the process. You can take part in as many of them as you like.  Find out more about each of them here.

Maternal mental health service development - CLOSED

An experience of trauma or loss could have a negative impact on a persons mental health during their pregnancy/maternity journey and beyond.

The new MMHS will ensure there is help offered to those who have previously been unable to access the specialist support required – due to this type of service not being available.

The aim of the Maternal Mental Health Service is to provide support to aid recovery and focus on a future with hope.

We would love to hear the views and stories of women, birthing people, fathers,

partners and co-parents who have found part of their maternal/neonatal/perinatal experience to be traumatic.

We want to use this information to help design a new service which meets the needs of service-users and their families.

We will be very grateful for any views/experiences shared.

Please have your say by completing our survey below to help inform what happens next.

This survey is now closed.

Equity, choice and value for money policy review CLOSED

In June 2019 NHS Blackpool CCG conducted some engagement on the Equity, Choice and Value for money policy which is part of its Continuing Healthcare policy.

Following this engagement a further change has been suggested to the equity, choice and value for money policy which provides the basis on which the Commissioner will commission NHS Continuing Healthcare in a manner to ensure equity of access to care services which are appropriate, safe and compliant with relevant quality standards. The change is around the threshold for funding for a package of care in the patient’s home.

The engagement has now closed on this and the results are available on the What you have told us page

Patient Choice CLOSED

Everyone who is cared for by the NHS in England has formal rights to make choices about the service they receive.  These include the right to choose a GP surgery, to state which GP you’d like to see, to choose which hospital you’re treated at, and to receive information to support your choices.

These rights form part of the NHS Constitution, some are explained below. This page also contains links to pages on the NHS website, which will explain how to exercise these rights and make the best choices for you.

You can find more information on this on this site by clicking here.

If you have been referred by your GP for further treatment within the last 12 months, we would be grateful if you could please spare the time to complete this brief questionnaire.

This survey is now closed.

Children and adolescent mental health services redesign

We are involved in the process of redesigning children and adolescent mental health services (CAMHS) in Lancashire and South Cumbria, working together with children, young people and their families to co-produce a design for future services for children and adolescents aged 0-19.

We are now in stage four of the process and adding regular updates online, you can access these updates and further information about the redesign process here.

Lancashire policies review

In the NHS treatments and care for patients are provided free at the point of service. While in hospital and for certain categories of patient, medications are also free at the point of service. However, not all treatments and medications are routinely funded by the NHS. This is because the effectiveness of certain procedures and medications can vary among patients and in some cases can do more harm than good. Across Lancashire and South Cumbria, there is a review of clinical policies across all the Clinical Commissioning Groups (CCGs).

This provides an ideal opportunity to co-ordinate these policies and related services and make them consistent and fair. It reduces what is often referred to as the postcode lottery of healthcare across this area of the North West. A thorough review of clinical policies takes time and this is likely to be an ongoing process.

For further information about the clinical policy review process or any individual policies email mlcsu.haveyoursay@nhs.net or phone 01772 214244.

Have your say on current clinical policy reviews here.

Find out about policies which have already been reviewed here.

Comments, compliments, concerns and complaints

We are always keen to hear about your experience — as a patient, a carer or member of our local community. We appreciate all feedback. We want to make sure we are open, honest and transparent commissioners of care. It is our intention to be truthful in all our dealings with patients and the public. We want people to freely share their views – positive or negative. These could regard any matter, such as concerns about your choices as a patient of the NHS or how long you have had to wait for treatment. You can get in touch with us in a variety of ways no matter what your feedback relates to. We will also encourage our staff and member practices to share information with us when they are concerned.

To make a comment about a service you have received from the NHS whether it to tell us something positive or to express a concern or complaint, in the first instance, speak to the provider of the service you are concerned or unhappy about. Click here to view all the contact details.

Last updated on 8 June 2022 at 13:16 by Senior communications and engagement officer N