Have your say

We regularly engage on possible changes or proposals to services in order to gather feedback to inform our decisions. Our current open surveys are listed below with the newest surveys at the top of the list (so please scroll down so you don’t miss our older surveys that are still active).

Results and decisions made as a result of previous surveys can be found in our ‘what you’ve told us‘ section of this website.

Click each header to expand its content

BFC Community Trust Football Fan Zones Consultation

Blackpool FC Community Trust are looking in to the possibility of organising Football Fan Zones at one or more locations across Blackpool this summer, which will include a wide range of fun football-related activities for all range of football abilities and interests. These will take place at a local park(s) or on the beach during the Summer.

They are really keen to receive feedback from the community to help shape this provision and would therefore be very grateful if you could complete the survey below.


Quality Health PHB survey

The NHS Long Term Plan was published in January 2019 and includes a commitment to expand personal health budgets – including personal wheelchair budgets – so that 200,000 people can benefit by 2023/24. As numbers increase, it is important for people to be able to openly share their experiences of having a personal health budget, integrated personal budget or personal wheelchair budget – from their first conversation, to the ongoing care and support being provided.

NHS England has recommissioned this survey in 2019, with the addition of questions about personal wheelchair budgets. The survey findings will be used to prioritise the work NHS England does to support local and national quality improvement.

All personal health budget, integrated personal budget and personal wheelchair budget holders, whether current or historical, are invited to share their feedback about their experiences. NHS England would also like to hear from budget holders who filled in the survey last year.

Please click here to take this survey which is open until 14 May 2019.

Fylde Coast patient survey

We are always looking for feedback from patients in Blackpool, Fylde and Wyre to help us improve local health services for our population.

Feedback from our patient survey helps us to identify where improvements need to be made and this information feeds directly into the commissioning process.

Please take a few minutes to complete the survey here.

Lancashire policies review

In the NHS treatments and care for patients are provided free at the point of service. While in hospital and for certain categories of patient, medications are also free at the point of service. However, not all treatments and medications are routinely funded by the NHS. This is because the effectiveness of certain procedures and medications can vary among patients and in some cases can do more harm than good. Across Lancashire and South Cumbria, there is a review of clinical policies across all the Clinical Commissioning Groups (CCGs).

This provides an ideal opportunity to co-ordinate these policies and related services and make them consistent and fair. It reduces what is often referred to as the postcode lottery of healthcare across this area of the North West. A thorough review of clinical policies takes time and this is likely to be an ongoing process.

For further information about the clinical policy review process or any individual policies email mlcsu.haveyoursay@nhs.net or phone 01772 214244.

Have your say on current clinical policy reviews here.

Find out about policies which have already been reviewed here.

Comments, compliments, concerns and complaints

We are always keen to hear about your experience — as a patient, a carer or member of our local community. We appreciate all feedback. We want to make sure we are open, honest and transparent commissioners of care. It is our intention to be truthful in all our dealings with patients and the public. We want people to freely share their views – positive or negative. These could regard any matter, such as concerns about your choices as a patient of the NHS or how long you have had to wait for treatment. You can get in touch with us in a variety of ways no matter what your feedback relates to. We will also encourage our staff and member practices to share information with us when they are concerned.

To make a comment about a service you have received from the NHS whether it to tell us something positive or to express a concern or complaint, in the first instance, speak to the provider of the service you are concerned or unhappy about. Click here to view all the contact details.

Last updated on 7 May 2019 at 10:52 by communications and engagement manager