The ‘Fylde Coast Integrated Care Partnership’ brings NHS and council organisations together to improve health and care for people living in Blackpool, Fylde and Wyre.
The local partnership is known as ‘Healthier Fylde Coast’. As a partnership we will work together to a common vision: ‘Improving health and care together’. You can find out more about the partnership by visiting www.healthierfyldecoast.nhs.uk.
Throughout 2019 a huge amount of work took place to develop the partnership’s five year strategy. The first draft of the strategy was informed by existing and new patient and public insight.
The information below details what insight has been done to date, as well as further planned engagement activity.
In order to draw on as much existing insight as possible, we reviewed all of our engagement activity over the past three years. We looked at what local people have previously told us about their experiences of local health and care services and what they think those services should look like.
This information was used to help identify initial areas of focus within the early planning of the strategy, but also to understand where we had gaps in our insight.
The report which was submitted to the strategy development team can be found here: ICP strategy development engagement insight (pdf | 2.1 MB)
The review of our existing insight showed us that we needed to do more engagement with people who work, people living in rural communities and people with experience of common mental health problems.
We commissioned Healthwatch Blackpool to carry out a number of focus groups with these groups of people on our behalf. We wanted to know their views on local health and care services, as well as any ideas for improvement.
Summary of findings
People with experience of common mental health problems
- A lack of support from social workers and limited access to mental health workers and a general lack of trust in medical staff.
- Issues around appointments being changed and getting to appointments.
- Lack of signposting from the NHS about what services and support is available.
- Support from friends, family and community groups is invaluable.
People living in rural communities
- More local services in their rural area that are face to face rather than a reliance on technology.
- Issues raised about continuity of care when seeing different doctors, long waiting times and expensive car parks.
- Group members told us they would like more specially trained staff and services for people with dementia.
- They felt communication could be better, use more simplified language and suggested a local community newsletter to find out about local services.
People in work
- Traditional working hours made getting a doctor’s appointment difficult, being able to work flexi-time is helpful.
- Waiting lists for services are too long and there is a lack of availability for mental health services.
- Online services are useful, although less favoured by older people.
- The group was positive about more services being available within the community.
- They would like to see employers being more supportive to staff attending their appointments. technology.
- Waiting times for GP appointments and mental health services is too long.
- Want services to treat them as valued customers and given more options and choice when accessing services.
You can view a sketchnote of the workforce feedback here: Healthwatch engagement - Workforce (pdf | 1.4 MB)
The insight from these focus groups was used to further develop the strategy. The full report can be viewed here: Lancashire & South Cumbria - FINAL Report (pdf | 2.0 MB)
In July 2019 a survey was shared with staff across the Fylde Coast CCGs, Blackpool Teaching Hospitals NHS Foundation Trust and Blackpool Council. The survey was developed to understand how much knowledge staff had of the Fylde Coast partnership (as well as the wider system partnership) and how they felt about partnership working.
The findings of the survey were used to further develop the strategy, particularly in relation to partnership working, as well as helping to inform the staff communications and engagement approach going forward.
Summary of findings
Generally speaking, around two thirds of the staff who responded to the survey said that they were at least ‘somewhat aware’ of the development of partnership working across the Fylde Coast. They believe better communications (between and about services, about the ICP and staff engagement), integrated IT systems and meetings/networking opportunities would make it easier to work together across the Fylde Coast. Finally, the respondents cited the following benefits for staff working in partnership across the Fylde Coast: sharing best practice and more opportunities for development, improved patient experience and greater efficiencies.
The full report in relation to the findings of the staff survey can be found here: 20190920 Working together across the Fylde Coast staff survey - results short (pdf | 0.2 MB)
Clinicians looked at a number of areas including:
- Preventing ill health and improving wellbeing
- Making sure primary care and community based care is fit for purpose in the future
- Seeing improvements in mental health, cancer, urgent and emergency, and planned care
- Improving the quality of care
- Using resources efficiently and making the best use of money by working in partnership
They were asked to prioritise different areas of work and think about when these should be delivered over the next five years.
You can read more about this session here.
Based on all of the engagement above, the first draft of the Fylde Coast Integrated Care Partnership strategy was finalised in January 2020. A comprehensive programme of engagement will now take place over the coming months to ‘test’ the strategy with our staff, clinical, wider stakeholders and patients and the public to make sure we’ve got it right. Below is an outline of what is planned.
Fylde Coast health and care strategy – engagement timetable 2020 (dates to follow soon)