More information

111 service

The 111 telephone service is in high demand – only call 111 if you can’t get help online. Do not leave your home if you have symptoms of coronavirus – use the 111 online coronavirus service to find out what to do.

Use the 111 coronavirus service

Government information and advice

Government WhatsApp service

The Government has launched a Coronavirus Information Service through WhatsApp.

The chatbot will provide anyone with trustworthy and timely information about coronavirus.

To launch the service send ‘hi’ to 07860 064422 on WhatsApp.

It will also allow the government to send messages through WhatsApp to users and for users to find trusted answers to common questions.

The service will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting.

Community Hubs

Hubs have been set up in each district of Lancashire to help support the people who need it most during the Covid-19 outbreak.

The hubs are being managed and operated by local authority staff along with local community and NHS volunteers and will provide support for vulnerable people in our community who may be self isolating due to illness or who are at increased risk from coronavirus.

Contact details for Fylde Coast hubs:

At the same time the NHS has also set up the NHS Volunteer Responders scheme.

NHS Volunteer Responders have signed up to carry out four types of task.Two of the main tasks are:

  • ‘Community Response’ – which involves collecting shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home. This could act as a helpful complement to the food and pharmacy deliveries government is already coordinating for up to 1.5m people within the shielding group, who have been advised to remain at home and avoid all face to face contact.
  • ‘Check-in and Chat’ – where volunteers provide short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation. This could help as your local area looks to provide social contact with the shielded vulnerable – I propose that volunteers should be able to commit to a weekly call to support someone who might be feeling lonely.

Volunteer to help the NHS

You can help people at high risk of getting seriously ill from coronavirus by joining the NHS Volunteer Responders.

Read more about the NHS Volunteer Responders on the NHS England website.


There is currently no strong evidence that ibuprofen can make coronavirus (COVID-19) worse.  But until we have more information, take paracetamol to treat the symptoms of coronavirus, unless your doctor has told you paracetamol is not suitable for you.  If you are already taking ibuprofen or another non-steroidal anti-inflammatory (NSAID) on the advice of a doctor, do not stop taking it without checking first.

Asthma “rescue packs”

We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).

While “rescue packs” for people with illnesses such as COPD do exist, they are usually given to patients as part of their clinical management plan for a flare-up or exacerbation of their COPD, not to prevent COVID19.

If you have Asthma, COPD or any other respiratory condition you are at increased risk and should follow the government’s advice to self isolate by staying at home and restricting contact with other people as much as possible. People with severe asthma should follow the full advice for people considered to be extremely vulnerable which can be found here.

Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to NHS 111 online before doing anything else. Continue to use your preventer inhaler as prescribed and keep your blue reliever inhaler handy in case you need to use it. You can telephone your GP practice or normal nurse if you have any concerns or need other advice about your condition. Please monitor your medication carefully and order new inhalers as and when you need them – but please only order what you need and in plenty of time – you can have someone collect your prescription for you or have it delivered if your pharmacy offers this.

Please help us to help you by only ordering the medication that you need and please do not ask for more than 28 days supply.

Last updated on 6 April 2020 at 15:00 by Senior communications and engagement officer N