Mental health services

Mental health services

One in four of us will experience some kind of mental health problem at some time in our life.

The Five Ways to Wellbeing are a set of evidence-based public mental health messages aimed at improving the mental health and wellbeing of the whole population.

You can find out more about the five ways here.

There are many services and organisations that offer help and support to people with mental health problems.

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Wellbeing and Mental Health Helpline

The Lancashire Care Foundation Trust helpline service is available within Lancashire to anyone concerned about their mental health, or that of someone they know. The trained operators can access an information database to provide you with mental health information, details of local and national support services, or are there simply to listen. They aim to provide immediate emotional support for anyone experiencing distress, and aim to empower callers through information to make their own choices about how their health care needs may be met.

Monday to Friday, 7pm–11pm; Saturday and Sunday, noon to midnight.

Telephone: 0800 915 4640 (freephone number)

Text service (for confidential and anonymous texting service): Text HELLO to 07860022846 (standard text rates may apply).

The Samaritans

The Samaritans offer emotional support 24 hours a day, in full confidence.

Telephone: 116 123


Rethink Mental Illness

The Rethink advice and information line provides practical advice on different types of therapy and medication, benefits, debt, money issues, police, courts, prison and your rights under the Mental Health Act.

Monday to Friday, 10am–2pm

Telephone: 0300 5000 927 (calls charged at your local rate)


Mind’s information line can answer questions about types of mental health problems, where to get help, drug and alternative treatments and advocacy.

Telephone: 0300 123 3393 (UK landline calls charged at local rates, while charges from mobile phones vary considerably)


Mind also offers a legal advice service, which can offer legal advice on mental health, mental capacity, community care, human rights and discrimination/equality related to mental health issues.

Telephone: 0300 466 6463 (UK landline calls charged at local rates, while charges from mobile phones vary considerably)


GP (family doctor)

If you are concerned about your mental health, you should first visit your GP. If you have a good relationship with your doctor, you may find it helpful just to know there is someone you can talk to about the feelings you are having.

If you prefer, you can ask to see another doctor at the same practice or make an appointment with a different practice in your area. Details of Fylde Coast GP practices can be found here.

GPs, in combination with counsellors, can successfully treat some less complex mental health conditions, such as mild to moderate depression, anxiety and some eating disorders. Your GP will be able to prescribe any medicines that are needed to help with your symptoms and specialist services if he/she feels they will help you.

Big White Wall

Anyone who is aged 16 or over, and who is experiencing emotional or psychological distress can visit, which is free to people in Blackpool, Fylde and Wyre.

The Big White Wall is an online early intervention service for people in psychological distress. It combines social networking principles with a choice of clinically informed interventions to improve mental wellbeing.

The Big White Wall provides an environment in which members feel safe and supported while remaining anonymous. It can be accessed 24/7 and has staff (Wall Guides) who ensure the full engagement, safety and anonymity of all members.

Anyone can contact the Big White Wall with any issue that is causing them emotional or psychological distress. This can include anxiety, stress, feeling low and depressed, feeling out of control and trauma; all of which may be triggered by life events such as the loss of a loved one, relationship breakdowns, employment-related issues, financial crisis, sexuality, isolation, or alcohol- or drug-related problems.

Big White Wall offers a range of help, including:

  • Talk therapy in community, groups and on a one-to-one basis
  • Guided groups informed by recognised therapies such as cognitive behaviour and interpersonal therapies
  • Extensive Useful Stuff section on the website to help people self-manage psychological distress
  • Networking based on peer support, including the ability to make friends and follow their moods and activities
  • Highly creative self-expression – for example, members use powerful images, drawings and words to make vibrant and expressive ‘bricks’ that are posted to the wall where they can choose to share and discuss the underlying ‘story’ of their pictures and words
  • LiveTherapy – one-to-one online therapy with experienced counsellors and therapists, via webcam, audio or instant messaging (to access LiveTherapy users will require a referral from their GP)

Kooth is an online counselling and emotional well-being platform for children and young people aged 11-16, accessible through mobile phone, tablet and desktop and free to use.

Specialist mental health services

There are a number of specialist services that provide help, including counselling and other talking treatments. You may also need help with other aspects of your life, such as claiming benefits or dealing with housing problems. Often, these different services are coordinated by a community mental health team, who can also treat and support people who may have more complex mental health needs.

Adult mental health services

Blackpool Teaching Hospitals NHS Foundation Trust is the main provider of mental health services for both adults and children and young people in Blackpool. For more information, visit

Lancashire Care NHS Foundation Trust is the main provider of mental health services for both adults and children and young people in Fylde and Wyre. Information regarding the services they offer can be found at:

Fylde Coast children, young people and young adults counselling services

YoutherapY sessions are delivered by Blackpool Teaching Hospitals NHS Foundation Trust for young people who are struggling to cope and looking for someone to talk to.

More information:

Fylde Coast children’s psychological services

Lancashire Care NHS Foundation Trust providers children’s psychological services, providing help for children and young people who are very worried, sad or angry. This can affect their daily lives, including their behaviour, other feelings, eating and sleeping, as well as their relationships with friends and family.

More information:

Child and adolescent mental health services (CAMHS)
SEND local offer – for children and young people aged 0-25

The special educational needs and disabilities (SEND) local offer brings together information that is helpful to children and young people aged 0-25 and their families.

Full details can be found by clicking here

Child and adolescent mental health services (CAMHS) redesign

CCGs have worked together with local authorities, NHS trusts, hundreds of schools, the third sector, primary care, community services and various children and young people’s support services and groups to deliver a five-year programme of transformation work across Lancashire and South Cumbria.

The overarching aim for the transformation programme is to improve the resilience, emotional wellbeing and mental health of children and young people, making it easier for them, their families and the professionals who work with them to access advice, help and support when they need it and to improve the standard of mental health services across Lancashire and South Cumbria.

The Transformation Plan 2015-2020/21 was refreshed in 2019.

The Chatty Bus

Blackpool Residents Inquiry Claremont (BRIC) have launched a Chatty Bus Tour across Blackpool to help tackle loneliness and isolation.

The tour, aim of the tour is to offer a friendly face and a listening ear. There will be local charities and services on board to offer advice and support.

The group of community-spirited residents have undertaken a range of training courses to ensure that they are able to offer those in need the right advice.

The Chatty Bus tour will take place on the following dates:

Wednesday 11 December

  • Behind Westminster School – 8am-9.15am
  • Spencer Court – 10am-1pm
  • Outside Layton Library – 1pm-4pm

Friday 20 December

  • @the Grange – 9.30am-12pm
  • Bispham Village – 12.30pm-4pm

Monday 20 January

  • Outside Bickerstaffe House – 8am-12.30pm
  • John’s Square – 1pm-6pm (Supported by Young People’s Services between 3pm-6pm)
CYP Transformation Plan 2019_Final (pdf | 2.2 MB)

Last updated on 12 December 2019 at 10:07 by Senior communications and engagement officer N